Who are we?
The National Railways of Zimbabwe (NRZ) is a designated corporate body in terms of a Zimbabwean Act of Parliament. It is wholly owned by the Government of Zimbabwe and as such operates in accordance with the public sector rules and regulations, as amended from time to time. It was established to provide, operate and maintain an efficient system of public transportation of goods and passengers by rail.
The NRZ operates a rail network stretching 2760 route kilometres of 1067mm gauge track. It sits at the centre of the southern African Region and interfaces with contiguous railways on export/import route entries at Mutare/Machipanda for Beira, Sango/Chicualacuala for Maputo, Beitbridge for South Africa, Plumtree for Botswana and Victoria Falls for Zambia. The NRZ’s central position in the southern African Region makes it the ‘hub and gateway of the region’.
What is our mission?
Our mission is to promote the transformation of the economy and the lives of the people of Zimbabwe through the provision of a seamless, efficient, reliable, cost-effective and safe bulk transportation service of goods and passengers in the country.
What is our Vision?
Our Vision is to be the dominant transporter of bulk goods and passengers in Zimbabwe by 2016.
What are our Core Values?
As we carry out our mission and strive to attain our vision, we are guided by the following values:
We strongly believe that human capital is the most important resource of our organisation and as such we pay special attention towards their well being as well as improving their skills and social status.
Our focus is to be the logistical solution provider of first choice to our customers. We value long-term relationships with all our clients and we devote all our efforts to fostering mutual benefit. Impeccable services at very competitive prices are our priorities.
We believe that the only way for our customers to remain competitive on the global market and for us to maintain our competitive advantage of cost leadership is to continue to explore new ideas, methods and devices. We spot customer needs and strive to meet them with simple, creative solutions.
Integrity and Transparency
Our business operations and conduct are at all times governed by a high degree of integrity and transparency. We believe we owe it to our stakeholders to always be morally and ethically correct in our conduct.
What is our Business?
NRZ’s business is partitioned into the following portfolios:
NRZ, as thecountry’s leading bulk transporter plays a critical role in transporting inputs and finished products for productive sectors of the economy. NRZ’s business consists of organisations in the agricultural, industrial, mining and energy sectors which require rail services for the bulk movement of their inputs and outputs, locally as well as across the borders. The organisation is also responsible for the movement of all classes of transit traffic predominantly to/from the seaports from/to the landlocked countries to the north of Zimbabwe.
The NRZ provides passenger train services for the bulk movement of travellers between cities and intra-major cities. The inter-city passenger service is strategically designed to link major cities and towns in Zimbabwe in order to offer an affordable and convenient mode of travel mainly to the medium to lower income groups of the society while intra-city commuter service provides a cheaper means of ferrying workers to and from work as well as alleviating transport problems faced by commuters especially during peak hours in the major cities of Harare and Bulawayo.
This business unit is responsible for overseeing NRZ’s real estate assets which incorporate land, office accommodation, residential houses (employees and private tenants), warehouses and commercial developments at stations and sidings together with joint venture developments on railway reserves.